HR operations · Core HR process
HR Service Desk Agent
Half of the HR inbox is the same twenty questions. The agent answers from your policy, and escalates the rest.
Trigger
Employee question in the HR inbox or portal
Inputs
- Policy library
- Collective agreement
- Employee entitlements
Outputs
- Answer with source
- Ticket classification
- Escalation with context
Control
Human on exception
Tier 3
GDPR: answers use the employee's own record only. Sensitive categories are never processed.
Interactive sketch
Deterministic, no live model- 1
Classify
Sorts the question into a policy area and a sensitivity level.
- 2
Retrieve policy
Finds the passage in force for that country and agreement.
- 3
Check entitlement
Reads the balance from the record, never guesses a number.
- 4
Answer or escalate
Replies with the source, or routes to HR with the context attached.
Answers only from approved policy documents. No answer without a source. Anything sensitive goes straight to a person.
Recorded run
Scrub through a recorded run.
Active step
Classify
Sorts the question into a policy area and a sensitivity level.
Leave · non-sensitive
Sources
- Policy library
- Collective agreement
- HRIS balance
Guardrail
Answers only from approved policy documents. No answer without a source. Anything sensitive goes straight to a person.
Other agents
Employee lifecycle
Onboarding Agent
New hires wait on accounts, plans and paperwork. The agent runs the first 30 days as one tracked sequence.
Talent acquisition
Screening Agent
Recruiters read hundreds of applications for a handful of shortlists. The agent structures every application against the same criteria.
Skills and tasks
Skills Profiling Agent
Nobody knows what the organisation can actually do. The agent turns roles, tasks and evidence into one skills picture.
Want to see this agent on your own process? The intro call is free and takes 30 minutes.
Answer within a day, with a concrete recommendation.
Ten agents with a clear job, inputs and guardrails.
Most agents live inside a package. Scope and delivery here.